I took delivery of a batch of 6 LED lightbulbs, ready for my inspection pre solar panel installation. 5 of them were fine, the sixth had one of the prongs missing from the bayonet fixing, so it won't sit in the light fitting.
I wrote to the company concerned asking for a replacement. They asked for a photograph. I complied. The resultant communication from them was ridiculous, unprofessional and downright cheeky!
I was informed that they only sell batches of 4 and 10 bulbs. Untrue as my order was for 6 bulbs. Therefore if I wanted one replacement bulb it would need to be ordered from abroad and would take 25-30 days to arrive!!!!! Clearly not an appropriate timescale for a replacement.
Finally they said "How about we send you a pack of four bulbs and you just pay for three?" You see what I mean about lack of professionalism and sheer cheek. I don't need any more bulbs, and if I did, I wouldn't be buying from them after such an attitude to customer service.
Naturally, I refused, and requested an immediate replacement for an item they had supplied that was "not fit for purpose". If they don't send a bulb this week I shall name and shame them. Watch this space!
No comments:
Post a Comment
Sadly, I've turned on comment moderation as I recieived a pornographic advert from another country. Unless your comment is particularly unpleasant, rest assured, it will appear on the blog!
Thank you for your understanding :)